A MESSAGE FROM VICTORIA CALCUTT, OUR CONSULTANT WHO SPECIALISES IN CREATING AND DELIVERING “MYSTERY SHOPPING” INITIATIVES FOR OUR CLIENTS
“I’d like to talk to you about Mystery Shopping and the real benefits it can offer to companies and individuals.
With structured training programmes, not only measurement but the return on investment is paramount for success. That is where mystery shopping and the monitoring of the customer journey can be so beneficial.
The programmes I design test both the personal and technical skills of individuals. Enquiries can be made to review sales skills; such as upselling or closing abilities, understanding of product knowledge or complaint handling.
An enquiry can be made via:
Victoria Calcutt has worked in the Hospitality Industry for 25 years with leading companies.
To find out more about how Victoria can help your company to increase its sales and enhance its reputation call her TODAY on 01494 429336
"I used Thameside in my own business to train a team of 35 telesales people and we saw an immediate impact. Purely by the training that the call centre received, our productivity rose and we were able to make added value sales and we soon saw a return on that investment."