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Victoria Calcutt

A MESSAGE FROM VICTORIA CALCUTT, OUR CONSULTANT WHO SPECIALISES IN CREATING AND DELIVERING “MYSTERY SHOPPING” INITIATIVES FOR OUR CLIENTS

“I’d like to talk to you about Mystery Shopping and the real benefits it can offer to companies and individuals.

With structured training programmes, not only measurement but the return on investment is paramount for success. That is where mystery shopping and the monitoring of the customer journey can be so beneficial.

The programmes I design test both the personal and technical skills of individuals. Enquiries can be made to review sales skills; such as upselling or closing abilities, understanding of product knowledge or complaint handling.

An enquiry can be made via:

  • - Telephone mystery shopping with recorded calls
  • - Mystery face to face visits
  • - Mystery guest stays for the Hotel industry
  • - Web checks reviewing the consumer’s journey and ease of website
  • - Competitor checks

After the mystery call or visit
  • - You will be sent a recording of any calls made
  • - Any information sent to the shopper
  • - The individual score sheet and overall report with recommendations highlighting both the positive areas and those requiring improvement

Thameside International can then work with you to review those focus areas to gain further improvement”.

Victoria Calcutt has worked in the Hospitality Industry for 25 years with leading companies.

To find out more about how Victoria can help your company to increase its sales and enhance its reputation call her TODAY on 01494 429336

"Over the last three years Thameside International has helped us to transform our business. Today we are a progressive, proactive and highly successful Leisure Corporation"

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